Terms & Conditions
Last updated: [30th March 2026]
1. Acceptance of Terms
By accessing and using the Cogna website (cogna.co) and platform (cogna.app), you agree to be bound by these Terms and Conditions; unless we agree a separate agreement (for example, a master services agreement) between us, in which case those terms shall take precedence going forwards. If you do not agree to these terms, please do not use our website or platform.
These terms apply to all users, whether you are a visitor to our website or a customer using our services. We reserve the right to update these terms at any time. Your continued use of the website or platform following any changes constitutes your acceptance of the new terms.
2. About Us
Cogna Ltd is a bespoke software development company registered in England & Wales under company number 14854153. Our registered address is:
Lg02 Chancery House
53-64 Chancery Lane
London
England
WC2A 1QS
3. Use of the Website and Platform
3.1 Permitted Use
You agree to use the website and platform only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website or platform. Prohibited behaviour includes:
• Harassing or causing distress or inconvenience to any person
• Transmitting obscene or offensive content
• Disrupting the normal flow of dialogue within our website or platform
• Attempting to gain unauthorised access to our systems
• Introducing viruses, trojans, worms, or other malicious code
• Collecting or tracking personal information of others without consent
• Spamming, phishing, or social engineering
3.2 Account Responsibility
If you create an account on our platform, you are responsible for:
• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account
You warrant that all information you provide is accurate, current, and complete.
3.3 Restrictions
You may not:
• Copy, reproduce, or distribute any content from the website or platform without our written permission
• Reverse engineer, decompile, or attempt to discover the source code of our platform
• Use automated tools (bots, scrapers, crawlers) to access the website or platform without permission
• Remove or alter any proprietary notices or labels on the website or platform
• Resell or redistribute access to the platform without authorisation
4. Intellectual Property Rights
4.1 Our Intellectual Property
All content on the website and platform, including text, graphics, logos, images, software, and design elements, is the property of Cogna Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.
4.2 Your Content
If you upload, submit, or provide any content to the platform (including files, documents, or data), you retain ownership of that content. However, you grant Cogna Ltd a non-exclusive, royalty-free, irrevocable, worldwide licence to use, store, process, and display your content for the purpose of providing and improving our services.
4.3 Limited Licence
We grant you a limited, non-exclusive, non-transferable licence to access and use the website and platform for your own business purposes, subject to these terms. This licence does not permit you to:
• Sublicense, sell, rent, lease, transfer, or assign your rights
• Use the platform for any purpose other than those expressly permitted
• Modify or create derivative works based on the platform
5. User Obligations
You agree to:
• Comply with all applicable laws and regulations
• Not use the platform in any way that could damage, disable, or impair it
• Not attempt to access any part of the platform that you are not authorised to access
• Provide accurate and complete information in any forms or requests
• Respect the intellectual property rights of Cogna and third parties
• Notify us immediately of any security breaches or unauthorised access to your account
6. Disclaimers
6.1 "As Is" Basis
The website and platform are provided on an "as is" and "as available" basis. Cogna Ltd makes no representations or warranties of any kind, express or implied, regarding:
• The operation of the website or platform
• The information, content, materials, or products included on the website or platform
• Your ability to achieve any particular results using the platform
6.2 No Warranties
To the fullest extent permitted by law, Cogna Ltd disclaims all warranties, express or implied, including but not limited to:
• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the platform will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy, completeness, or reliability of any content
6.3 Third-Party Content
We are not responsible for any third-party content, services, or products linked to or referenced on our website or platform. Your use of third-party services is at your own risk and subject to their terms and conditions.
7. Limitation of Liability
7.1 Exclusion of Damages
To the fullest extent permitted by law, Cogna Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or loss of revenue, even if advised of the possibility of such damages.
7.2 Cap on Liability
Except in cases of fraud, wilful misconduct, or death or personal injury caused by our negligence, Cogna Ltd's total liability to you for any claim arising from or relating to these terms or your use of the website or platform shall not exceed £1000.
7.3 Essential Terms
These limitations apply to all claims, whether based on warranty, contract, tort, strict liability, or any other legal theory, even if Cogna Ltd has been advised of the possibility of such damages.
8. Third-Party Links
Our website and platform may contain links to third-party websites and services. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of these external sites. Your access to and use of third-party websites is at your own risk and subject to their terms and conditions and privacy policies.
We are not liable for any damage or loss caused by your use of third-party websites or services.
9. Indemnification
You agree to indemnify, defend, and hold harmless Cogna Ltd, its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including legal fees) arising from or relating to:
• Your use of the website or platform
• Your breach of these terms
• Your infringement of any intellectual property rights
• Any content you provide or upload
• Your violation of any applicable laws or regulations
10. Termination
10.1 Termination by Us
We may suspend or terminate your access to the website or platform at any time, without notice, if we reasonably believe you have breached these terms or engaged in conduct that violates applicable law or harms our services, users, or reputation.
10.2 Termination by You
You may terminate your use of the platform at any time by ceasing to access it. If you have a customer account with us, you may request account closure by contacting us at support@cogna.co.
10.3 Effect of Termination
Upon termination, your right to use the platform ceases immediately. Sections of these terms that are intended to survive termination (including Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) shall continue in effect.
11. Modifications to Services
Cogna Ltd reserves the right to modify, suspend, or discontinue the website or platform (or any part thereof) at any time, with or without notice. We shall not be liable to you for any modification, suspension, or discontinuation of the services.
12. Data Protection and Privacy
Our collection, use, and processing of your personal data is governed by our Privacy Policy, available at cogna.co/privacy-policy. Please review the Privacy Policy carefully, as it contains important information about how we handle your data, your rights, and our obligations under data protection law.
These Terms and Conditions do not cover data protection matters, cookies, or marketing communications. For those topics, please refer to our Privacy Policy.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for any dispute, claim, or proceeding arising from or relating to these terms or your use of the website or platform.
14. Severability
If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
15. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Cogna Ltd regarding your use of the website and platform and supersede all prior agreements, understandings, and negotiations. In the event we conclude separate terms between us, such as a master services agreement, those terms shall apply.
16. Waiver
The failure of Cogna Ltd to enforce any right or provision of these terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Cogna Ltd.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@cogna.co
Address:
Cogna Ltd
Lg02 Chancery House
53-64 Chancery Lane
London
England
WC2A 1QS
Company Number: 14854153